Shipping Policy

Shipping & Digital Delivery Policy

At softkeygo.shop, all our products are delivered electronically. There are no physical packages, no shipping costs, and no delivery delays.

1. Shipping Costs & Fees
– Digital Delivery: 100% Free.
– All software licenses and products are delivered digitally via email, so you will never be charged for shipping, handling, or customs duties.

2. Delivery Timeframe & Process
– Instant Processing: Orders are processed immediately after your payment is confirmed.
– Delivery Time: In most cases, your digital license key and activation instructions will be sent to your email address within minutes.
– Maximum Delay: In rare instances (such as security checks or server delays), delivery may take up to 4 hours. If you have not received your license key after 4 hours, please check your Spam/Promotions folder or contact our support team.

3. Delivery Responsibility
Because all software licenses are digital, there is zero risk of lost, damaged, or stolen physical packages. It is the buyer’s responsibility to provide a valid and accurate email address at checkout to ensure successful delivery.

4. Returns and Activation Issues
Sales of digital software licenses are generally final once the key has been issued. If the license key you received is incorrect, invalid, or defective, please contact us immediately. We will verify the issue and quickly provide a replacement key or a refund in accordance with our Refund and Returns Policy.

5. Payment Confirmation
Full payment is required at checkout before a license key can be generated and emailed. We utilize secure, encrypted payment gateways to process your transactions safely.

6. Customer Support
If you have any questions regarding the delivery of your digital product, our team is here to assist you:
– Email: contact@softkeygo.shop
– Phone: +1 (307) 291-7475 (International Customer Support)
– Office Hours: Monday – Friday | 08:00 – 18:30 (CET)

7. Company Information
softkeygo.shop is operated by ACMP-WEB.
– Company Registration Number: 519081541
– Registered Address: 2120 Chemin des Saints-Pères, 13090 Aix-en-Provence, France