Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing softkeygo.shop for your software license needs. We are committed to providing reliable products and excellent customer service. If you experience any issues with your purchase, please review our policy below.

1. Damages and Issues

We ensure every customer receives a fully functional license key.

If you encounter a problem:

• Report Within 7 Days: Notify us within 7 days of receiving your license key.

• Information Needed: Provide your order details, proof of purchase, and screenshots if applicable.

• Resolution: Once verified, we will issue a replacement key or a refund, depending on the situation.

2. Eligibility for Refunds and Returns

Non-Returnable Items:

• All license keys are digital products and cannot be returned once delivered.

• Activated or used keys are not eligible for refunds.

Defective or Incorrect Products:

• Contact us immediately if you receive an incorrect or defective key.

• After verification, we will issue a replacement or refund as necessary.

Order Accuracy:

• Please verify your order details carefully before completing your purchase to avoid issues with the wrong product selection.

3. Exchanges and Refunds

Exchanges:

• Accepted within 7 days of purchase if the license key has not been activated.

• Additional charges may apply for products with different prices.

Refunds:

• Digital products are generally non-refundable.

• Exceptions may include:

  • License key not delivered

  • Incorrect product issued due to our error

• Processing Time: Approved refunds are processed within 7 business days to your original payment method.

4. Customer Support

We are here to assist with any questions or concerns:

📧 Email: contact@softkeygo.shop
📞 Phone: +1 (307) 291-7475
🕒 Hours: Monday – Friday | 08:00 – 18:30 (CET)

5. Company Information

softkeygo.shop is powered by ACMP-WEB (Company No: 519081541)
Address: 2120 Chemin des Saints-Pères, 13090 Aix-en-Provence, France

Together, we make financial management simpler, smarter, and more efficient.